Answers about creating, credits, your library and your account.
ShotPoet is a creation tool for AI images and videos. You describe what you want, add reference images or mark the areas to change, choose a model and settings, and the result appears in your feed within seconds to a few minutes. Every model is paid with the same credits, charged per result: per image for image models and per second for video models. Your results are kept in your Library, where you can search, organize, download and share them.
Open **Sign in** from the sidebar and choose one of three ways: - **Email code**: enter your email and type the 6-digit code we send you. If there is no account for the email yet, one is created on the spot. - **Email and password**: available once you have set a password through **Forgot password**. - **Google**: sign in with your Google account. It is linked to the account that uses the same email, or a new account is created. Sessions stay signed in for 30 days on each device. You can see and remove signed-in devices in **Manage Account → Profile**.
1. Go to **Create** and type what you want to see in the prompt box. 2. Click the model button at the left of the toolbar to pick a model. Switch between **Image** and **Video** at the top of the model list. 3. Open the settings button to choose the aspect ratio, resolution and, for video, the duration and sound. 4. Add reference images if the model supports them, then press **Generate**. The cost in credits is shown on the Generate button before you send. Results appear at the bottom of the Create feed; click a result to open it, download it or continue working on it.
You can browse **Explore**, open the Create start screen, read the pricing page, What's New and this help center without an account. Generating, the Library, favorites, collections, sharing your own results and buying credits require signing in. When you start something that needs an account, the sign-in card opens and brings you back to where you were.
Each generation is added to the **Create** feed in the order it was started, with the newest at the bottom. All results are also kept in **Library → Generated**, grouped by date. Open any result to see the full prompt, model and settings, the files it was based on and its creation history. From the detail page you can download, share, retry, edit or reuse it as a reference.
Credits are the single currency for every model. Each generation is charged when you send it: images per image, videos per second. The price depends on the model, resolution, quality level and, for video, duration and the way you generate (text, reference image, start and end frames or a reference video). The exact cost is shown on the **Generate** button before you send, and the full rate card is on the pricing page under **Model Rates**. Credits for results that fail are returned to your balance automatically.
Open the pricing page from the gem icon in the sidebar or from **Buy Credit** in your account menu. Pick a credit pack, or choose your own amount when the custom option is open, and complete the checkout. Payments are handled by Dodo Payments, our Merchant of Record, which accepts cards and local payment methods. Credits arrive in your balance as soon as the payment is confirmed. Invoices are available in **Manage Account → Billing**.
Each purchase has its own validity period, shown on the pack before you buy. Credits that expire soonest are used first, so you never lose credits while you still have some that expire later. **Manage Account → Usage** lists your balance by type and the remaining credits of each batch with its expiry date. Expired credits are removed from the balance and listed in your credit history.
Bonus credits are credits you did not pay for directly: the extra credits included in larger packs, referral rewards, redeemed gift cards and the daily login bonus. When the daily login bonus is active, the first time you open ShotPoet each day (UTC) adds a small amount of free credits to your balance. These free credits are used before any other credits. The current bonus, if any, is shown on the pricing page.
Open **Referral** from the sidebar to get your invite link and invite code. You can change the code to something easier to share; the previous link stops working when you do. When someone signs up through your link and makes their first qualifying purchase, both of you receive bonus credits after a short waiting period. Monthly limits apply. Your invite record, pending and granted rewards are listed on the Referral page.
On the pricing page, open **Gift cards** to buy a credit pack or a custom amount as a gift. You receive a redeem code instead of credits, and you can copy it from **My cards** to give it to someone. The recipient enters the code in **Gift cards → Redeem** on the pricing page or in **Manage Account → Usage → Redeem code**. The credits are added to their account at once, with the validity period starting on the day of redemption. A code can only be used once.
Refunds are issued in full for the purchased amount and are handled by our support team. Write to [email protected] from the email of your account and include the order you are asking about. When a refund is approved, the credits from that purchase are removed from your balance. The full rules are in the [Refund Policy](/refunds.html).
Open **Manage Account → Billing**. Every paid order is listed with its date, credits and amount, and each one has a download link for the invoice issued by Dodo Payments.
The model list shows each model's description, its starting price and what it supports: **Image Ref** for reference images, **Frames** for start and end frames, **Video Ref** for reference videos. Use the search box to filter by name. The default model is a good starting point for most prompts. Models differ in style, detail, text rendering and speed, so trying the same prompt on two or three models is the fastest way to find the one you like. Models marked **New** were added recently.
- **Ratio** sets the shape of the image or video. The ratios available depend on the model. **Auto** lets the model decide. - **Resolution** sets the output size and is the main factor in the price. - **Quality** appears for models that offer several quality levels; higher levels cost more credits. - **Duration** and **Sound** apply to videos. Videos are charged per second. You can also write these in the prompt: for example 16:9, 2K, 1080p or 5s. The settings follow the prompt when the model supports that value.
Add reference images with the attach button in the prompt box, by dragging files onto it or by pasting an image. Supported formats are PNG, JPEG and WebP up to 20 MB each; the number of references depends on the model. Type @ in the prompt to point at a specific reference by name, for example to say which image is the subject and which is the style. On a result's page, **Remix** sends it to Create as a reference, and **Reuse Prompt** brings back its prompt and references.
AI Enhance rewrites your prompt with a language model to add detail about the subject, scene, lighting and style while keeping your intent. - With **Auto-enhance on send** turned on, prompts are enhanced automatically when you press Generate. - **Enhance now** rewrites the text in the prompt box so you can read and edit it first. **Undo** restores your original text. Results show the prompt you wrote; an **AI Enhance** label on the result opens the enhanced version that was actually used.
Open the image and choose **Editing**. Draw a box or click on the areas you want to change; each mark is added to the prompt as a numbered thumbnail. Describe what should happen to each marked area, then send. You can place up to 10 marks on an image, combine marks with reference images, and the result appears in Create like any other generation. The original image is kept.
Open an image and choose **Animate** to send it to Create as the reference for a video model. With a video model that supports frames, turn on **Frames** in the toolbar to set a **Start** and an **End** image; the video moves from the first to the second. Models with **Video Ref** accept reference videos (MP4, WebM or MOV up to 30 MB each) instead. Open a video and choose **Editing** to trim a clip on the timeline and mark areas on specific frames; the selection is used as the reference for the next video.
The reason is shown on the failed result. The most common ones: - **Blocked by the content policy**: the prompt or a reference image goes against the [Acceptable Use Policy](/acceptable-use.html). - **Blocked by the model's safety system**: the model provider refused the request. Describing clothing and the scene more plainly often helps. - **The model is busy** or **unavailable**: try again in a moment or choose another model. - **Generation timed out**: the model did not answer in time. Credits for failed results are returned automatically. **Retry** runs only the failed items again and…
Prompts and reference images are checked before they reach a model. ShotPoet does not generate: - sexual or suggestive content, and any sexual content involving minors; - face swaps, deepfakes or other edits of a real person's face, body or identity, and realistic depictions of named real people in fabricated or damaging situations; - violent, hateful or harassing content; - content that helps with illegal activity or fraud. Changing the background, lighting or colors of a photo of a real person, or adding objects to it, is fine. The full rules are in the [Acceptable Use…
Yes. Generations that are still running count per device: up to two desktop browsers and one mobile browser can have generations running at the same time. If you reach the limit, wait for a running generation to finish before starting the next one.
Yes. Images and videos you generate can be used for personal and commercial purposes, as long as they follow the [Terms of Service](/terms.html) and the [Acceptable Use Policy](/acceptable-use.html). Each model's own licence terms also apply; ShotPoet is not affiliated with the model providers.
The Library has four tabs: **Generated** for your results, **Uploaded** for files you added yourself, **Favorites** and **Collections**. Generated, Uploaded and Favorites are grouped by date. Search matches file names, titles and prompts. The filter button narrows the view by media type, ratio, resolution and date, and the slider changes the thumbnail size. Thumbnails can fill their frame or show the whole image.
Hover a result and use **Download**, or open it and download from the page header. In the Library, select several items to download them one by one or export them as a ZIP from the action bar at the bottom. Downloads always use the original file.
Click the heart on a result to add it to **Favorites**. Use **Add to Collections** in a result's menu, or select several items and add them at once, to group results into collections. A collection's cover shows its four most recent items. Collections can be renamed and deleted; deleting a collection does not delete the files in it.
Choose **Share** on a result or on its page. The dialog creates a public link that shows the image or video without your prompt or references, and offers buttons for X, Facebook, Reddit, Pinterest, WhatsApp and Telegram. You can revoke the link at any time from the same dialog; the shared page stops working immediately.
Deleted results disappear from your Library and Create feed immediately and cannot be restored from the app. The files are removed from storage after a retention period. If you need all of your data deleted, contact [email protected] from the email of your account.
Yes. In the Library choose **New → Upload**. Images can be PNG, JPEG or WebP up to 20 MB; videos MP4 or WebM and audio MP3, WAV or OGG up to 100 MB. Uploaded images and videos can be used as references for your generations.
Open **Manage Account → Profile** from your account menu to change your display name and avatar. To set or change a password, use **Forgot password** on the sign-in card: enter your email, type the code we send and choose a new password. Changing the password signs out every other device.
Open your account menu and use **Theme** to choose Light, Dark or System, and **Language** to switch between English, Español, 简体中文, 繁體中文 and 日本語. Both choices are remembered on the device you are using.
**Manage Account → Profile** lists every device that is signed in to your account with its browser, location and last activity. Remove a device to sign it out at once. Signing in is valid for 30 days on each device.
Turn **Product updates** on or off under Email preferences in **Manage Account → Profile**. Every newsletter also has an unsubscribe link at the bottom. Emails needed to use your account, such as sign-in codes, are sent regardless of this setting.
Write to [email protected] from the email of your account and ask for deletion. Your account is deactivated, your files and generations are removed, and your profile data is cleared. Order and payment records are kept in anonymized form as described in the [Privacy Policy](/privacy.html).
Email [email protected] or use **Feedback** in the Support menu. Include the email of your account and, for a problem with a generation, a link to the result so we can look into it.